Responsible Gaming

The foundation of the Lottery’s CSR program

As a member of the global lottery industry, we are committed to ensuring the highest standards of responsible gaming to prevent compulsive gambling problems, which can adversely affect individuals and their families.

The Lottery has a long history of being a strong supporter, developer and promoter of Responsible Gaming. The Lottery has pioneered prevention and treatment efforts with the creation of the 1-800-GAMBLER hotline—the first problem gambling helpline in California. For us, responsible gaming is an agency-wide effort with safeguards, messages and warnings to our players intended to reduce and prevent problem gambling. These messages can be found in all Lottery public communication and through the sale of our products.

The Lottery has dedicated significant resources and staff time to better understand responsible gaming and develop policies that support responsible play. As a testament to its success, the Lottery was awarded with the highest certification level for its Responsible Gaming programs, making the California Lottery the first in the U.S. to achieve this distinction.

The Lottery continues to partner with and support the California Office of Problem Gaming and other responsible gaming advocates to help it become more knowledgeable about problem and pathological gambling, as well as publicize available support services.

The Code of Conduct on Responsible Gaming demonstrates the Lottery’s pledge to incorporate responsible gaming programs into its daily operations and products while increasing awareness of problem gambling issues to consumers, retailers and other stakeholders.

Code of Conduct on Responsible Gaming

Responsible Gaming Awards